Customer Success Packages

Customer Success Packages are designed to help all of our customers on the data driven journey by providing professional services in the form of expertise, guidance, and best practices. We guide you through all project phases, starting from requirements gathering, through to analysis, planning, implementation, deployment, and ongoing support & maintenance.

Our Customer Success Team, consisting of Solutions Managers, Solution Architects, Data Scientists, Training Specialists, and Support Engineers, are here to guide you every step of the way.

 
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BASIC

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Includes:

  • 4 x Insights sessions
  • 2 x Online training
  • Unlimited users
  • Standard support
  • Knowledge base access
  • Notifications / Alerts

PROFESSIONAL

Basic plus/or:

  • 4 x Insights sessions
  • 4 x On site training
  • Premium support
  • Consulting - 96 hours

     

ENTERPRISE

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Professional plus/or:

  • 12 x Insights sessions
  • Dedicated Solutions Manager
  • Priority support
  • Data Science - 480 hours
     

ULTIMATE

Enterprise plus/or:

  • Data Science - 960 hours
  • Consulting - 288 hours
  • Custom solutions development

     

Experts that work with you

 
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BigDatr is easy to use, but it can be hard to leverage the insights to truly deliver better optimisations of your customer acquisition funnel. We have the expertise to work as an extension of your team, ensuring our solutions have a strategic impact on your business. Together, we implement solutions that work.

There are a range of additional services we provide to take internal pressures off your team. Leverage our vast marketing experience, proprietary and third party datasets, technical know how and robust data science teams to get the job done.

"From small projects to large scale end-to-end enterprise solutions, we have you covered."

  • Training
  • Consulting
  • Data Analysis
  • Custom Reports
  • Bespoke Projects
  • Campaign Planning
  • Mapping
  • Data Research
  • Integration Solutions
  • Software Development
  • Performance Optimisation
  • Competitive Benchmarking